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MBA of Public Administration & e-Government

These are some brief notes on Public Administration & e-Government - 1

Dr.  S.  Maurer,  
MBA Professor

The e-Governmënt ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results.  it considers direct,  indirect,  and opportunity costs.  The indirect costs include such things as training and administration over time.  An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.

The crm will help local authorities realise their ambitions to deliver better services,  modernisation and e-government.

What are the future e-government trends? Pointing to the future,  one key point came out of the lively discussion from the floor.  Not enough is being done at the moment to bridge the divide between the local politicians and chief officers who have to drive e-government policy and practice,  and the it practitioners who understand the more technical aspects.

Technologies like the internet may be changing the way that governments interact with citizens and businesses,  but that's only part of the puzzle.  What happens behind an e-government web site is a fundamental change in the way that government business is being conducted.

web sites are the most common vehicle for providing electronic access to public information.  According to some estimates,  there have been more than 10,000 e-government web sites developed in the United States to date.  These include the full array of federal,  state,  and local governments.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

To achieve e-government goals,  an e-government program must consider and address three interrelated areas of Policy,  management,  and technology.  Policy greatly outranked management more than 2:1 and technology 4:1 as the priority area of e-government interest.

Together with the trend towards outsourcing tasks and working with manufacturer in private-public partnerships,  this is likely to lead to rapid growth of the e-government market and create plentiful business opportunities,  also for small and medium-size enterprises.

You need to help councils recognise crm as a change enabler and help them use crm to become more open,  more accountable,  more inclusive and better able to lead their communities in an informed and cohesive way.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

e-government is not just about putting services online.  An integral element is about modernising our democratic and governance processes.  This includes using technology to achieve better communication processes between citizens and their elected representatives,  improving the mechanism for consultation and implementing more modern voting practices.

The internet is primarily a communications medium,  not a space to do things,  other than buy the odd book,  CD or bottle of wine.  And yet there are hundreds of projects up and down the country,  online communities,  pressure groups and learning centres where e-government is happening.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

e-government can improve efficiency,  increase citizen involvement and help achieve reform – but it is not enough just to open up a website and wait for visitors to start flooding in.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

These are some brief notes on Public Administration & e-Government - 2

Dr.  S.  Maurer,  
MBA Professor

The past few years has sëen significant growth in the number of e-government services available over the internet.  The potential for the internet to significantly enhance the way that individuals and organisations conduct business with e-government is now more evident than ever before.

The e-government portal will be useful only if the information and services the portal is making accessible are described consistently.  You must care of the way in which government information and services - online and offline - are described now and how those descriptions should be managed over time.  These descriptions are called Metadata.

e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request.  Other services that citizens want online include renewing a driver's license,  voting on the internet,  filing taxes,  and obtaining park information.

Any e-government portal offers a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.

e-commerce is not at the heart of e-government.  The core task of government is governance,  the job of regulating society,  not marketing and sales.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

By marking out e-government as an activity distinct from health,  education or quality of life,  we promote the idea that implementing e-government is an end in itself.

e-government,  and many others,  show how it is changing the way we share information,  transact business,  and make decisions.  Lawyers are among the many professionals impacted by these changes.

Have we achieved the 'benefits' that were used to justify the e-government program? How do we continue to improve our services and build upon the foundations that we will have created?

E-government promises to make government more efficient,  responsive,  transparent and legitimate and is also creating a rapidly growing market of goods and services,  with a variety of new business opportunities.

From an manufacturer perspective,  improvements need to be made to the customer/supplier interface,  if e-government is to continue to flourish.  In particular,  the concept of partnering needs to evolve and develop into a 'modern relationship'.

E-government gives New public management fresh blood.  Not only does information and communications technology provide the infrastructure and software tools needed for a loosely coupled network of governmental units to collaborate effectively,  the infiltration of this technology into government agencies tends to lead naturally to institutional reform,  since it is difficult to maintain strictly hierarchical channels of communication and control when every civil servant can collaborate efficiently and directly with anyone else via the internet.

Opportunities for citizens to communicate with their governments are growing.  A recent e-government study found continued improvement in the number of state and federal sites that provide e-mail addresses to allow direct communication with government departments and individuals; more opportunities for site visitors to post comments; and a doubling in the percentage of sites that allow citizens to register for e-mailed updates on specific issues.

What is e-government policy? e-government is a national strategy that has been launched to ensure that all local and central government services should be made electronically available in the future years.

These are some brief notes on Public Administration & e-Government - 3

Dr.  S.  Maurer,  
MBA Professor

Any e-government portal offërs a varied bouquet of services.  Citizens can apply for the issuance of birth certificates and replace national ID cards,  view their phone and electricity bills,  check for outstanding traffic fines,  renew their driving licenses and apply for entry to state universities.  Tourists,  meanwhile,  can file complaints,  while other features are provided for exporters,  including taxation and customs services.

government agencies describe online and offline information and services using a consistent classification system [a metadata].  The result is an integrated catalogue of information that you can search via the internet.

e-government is in principle nothing new.  Governments were among the first users of computers.  But the global proliferation of the internet,  which effectively integrates information and communications technology on the basis of open standards,  combined with the movement to reform public administration known as New public management,  has for good reason generated a new wave of interest in the topic.

Since governmental institutions take part in marketing and sales activities,  both as buyers and sellers,  it is not inconsistent to speak of e-government applications of e-commerce.  Governments do after all conduct business.

Using the internet portals to create one-stop shops is one currently popular e-government approach to improving the delivery of public services to citizens.

online service delivery provides enormous opportunities to government,  individuals and business.  For government,  online service delivery presents ways for more efficiently and effectively delivering services to citizens,  while at the same time providing savings.

The crm will help local authorities realise their ambitions to deliver better services,  modernisation and e-government.

New public management is a kind of management theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

E-government opens up many possibilities for innovating and improving government services.  Many governments are working toward providing citizens with access to information and services 24 hours a day,  seven days a week from the convenience of their home or office PC.  This requires organizing services by the needs of citizens,  rather than by the agencies that provide them.

e-government is all about government agencies working together to use technology so that they can better provide individuals and businesses with government services and information.

e-government is a complex task and requires agreement and coordination across agencies and jurisdictions,  and the creation of a technical infrastructure that can sustain the services.  Matters such as sharing of experience,  data and resources must be tested and considered by any e-government agency.

e-government might enable a citizen to access the form they need to fill out to order a copy of their birth certificate without needing to know that the health Department handles the request.  Other services that citizens want online include renewing a driver's license,  voting on the internet,  filing taxes,  and obtaining park information.

web sites are the most common vehicle for providing electronic access to public information.  According to some estimates,  there have been more than 10,000 e-government web sites developed in the United States to date.  These include the full array of federal,  state,  and local governments.

The final phase of any e-government study examine the Return-on-Investment from implementing online services.  The aim must be to determine a benchmark Return-on-Investment [or other suitable form of measurement] to be used as a guide to assist agencies in future service planning.  Return-on-Investment will encompass not only financial returns,  but also impacts for individual agencies,  government more broadly and users of government services.

The future for e-government will be affected by the way that the supply market changes.  To date,  some it suppliers have responded more effectively than others to the way in which the local e-government market has developed.

These are some brief notes on Public Administration & e-Government - 4

Dr.  S.  Maurer,  
MBA Professor

New public management is a kind of Managëment theory about how to reform government by replacing rigid hierarchical organisational structures with more dynamic networks of small organisational units.

e-government it is more about leading change and transforming institutional processes with technology as the enabler and leadership as the driver.  e-government Fellows offer a unique perspective on e-government and the challenges of implementing it [see Reach for the Future].  Also,  e-government can be funded through reengineering and other management improvements.

To develop an understanding of the role of e-government and e-Governance in today's society and in public organizations,  with an emphasis on the effective management of information and its flow.

Opportunities for citizens to communicate with their governments are growing.  A recent e-government study found continued improvement in the number of state and federal sites that provide e-mail addresses to allow direct communication with government departments and individuals; more opportunities for site visitors to post comments; and a doubling in the percentage of sites that allow citizens to register for e-mailed updates on specific issues.

Often there is not a hard-and-fast distinction between e-government and e-democracy.  Take voting technology.  To the extent that improved voting technology reduces government's cost of conducting a reliable vote,  it is e-government.  But to the extent it systematically influences who votes,  whose votes are actually counted or any other variable that affects the translation of voter preferences into public policy,  it is e-democracy.

To some,  e-government might seem to be little more than an effort to expand the market of e-commerce from business to government.  Surely there is some truth in this.

The crm will enable councils to work together,  saving time and resources.

e-government is going to be a prime enabler for transformation of the way that central and local government interact and communicate with Citizens.

You must bring clarity and definition to the role of customer relationship management within local authorities and support councils in delivering modern,  successful,  and effective local government services.

e-government means joining up information and services in ways that cut across existing organisational and departmental boundaries.  All organisations find multi-agency working and data sharing difficult.  The successful organisations are the ones that overcome these difficulties.

The e-government ROI analysis that will answer these types of questions considers how much the investment contributes to achieving program goals and producing the desired results.  it considers direct,  indirect,  and opportunity costs.  The indirect costs include such things as training and administration over time.  An opportunity cost could be the loss of return or revenue you would have received had you chosen a different alternative.

More people are online than ever before and government agencies are improving their web sites to provide more information and services for public access.

Getting people back into the democratic process is a huge challenge.  New e-government technology will help to empower people,  encouraging them into and,  strengthening the democratic process.  I believe it is time to put e-democracy on the information age agenda and,  for governments to set out what they mean by e-democracy and how they intend to use the power of technology to strengthen democracy.

The challenge for e-government is to continually embrace the opportunities that the online world provides and ensure that community needs and expectations are met,  while at the same time ensuring program and cost effectiveness for government.

Introducing electronic voting is mainly a question of offering a package of electronic services [such as online voting,  egistration,  postal vote application] in line with other online service initiatives.  Of course there are policy questions to consider as well,  such as authentication and security,  but in broad terms,  the act of casting and counting a vote can be considered the service element of the democratic process.